Basic Steps For Troubleshooting EMS

Sign out of Computer/Remote Desktop first to reset the session

1. Click on the Start or Windows icon.

2. Click on the User icon.

3. Click on Sign Out.

4. Sign back in again.

5. Check if EMS is running again.

6. You can also restart your computer if it didn't work.

Troubleshooting steps if EMS is inaccessible/No internet connection:

1. Open File Explorer or press Window + E.

2. Navigate to This PC, then C drive.

3. Run networkreset.bat

4. If internet is still unavailable, unplug network cable, wait for few seconds then plug it back in. Re-ran the script if necessary.

5. Make sure you are only connected to wired network or SEANZWL WiFi network. Disconnect to Telstra WiFi as it disables your access to EMS.

EMS is accessible but data is empty:

1. Close EMS/Access.

2. Open File Explorer.

3. Click on all mapped drives.

4. Open EMS again.

1. Go to Control Panel.

2. Click on Change date, time, or number formats or Region.

3. Under Format, choose English (Australia).

4. Click on OK.

5. Open EMS again, it should be working now.